Connect Gmail or Outlook
Connect your Gmail or Outlook account to Clasp so your email conversations appear in the Emails module and are linked to Cases.
Before you start: You need your Gmail or Outlook login credentials. Only firm admins can access Connected Accounts.
To connect your email:
Go to Settings > Connected Accounts.
Select either Gmail or Outlook.
Click Connect (or Set Up).
Sign in to your provider and authorize Clasp to access your email.
Return to Clasp. Your inbox will appear in the Emails module.
After connection, your Inbox, Sent, Drafts, Spam, and Trash folders sync. Messages surface inside relevant cases so you can view conversations alongside case documents and tasks.
If your account disconnects, a Reconnect Gmail message appears in the Emails module. Click it to restore the connection.