Reopen a Case

Reopening a case restores it to active status after it has been closed. This action makes the case fully operational again with no loss of data. All existing documents, tasks, billing records, and communications remain intact and fully accessible once the case is active.

Steps

1. Go to Cases in the sidebar.

2. Filter or search for the closed case. If the case is not visible in your default view, use the stage filter to show Closed cases so you can locate it quickly.

3. Open the case.

4. Click the Edit Case button in the top-right corner of the case page.

5. In the Stage field, select an active stage. For example, choose Discovery or In Progress.

6. Click Save to confirm the changes and reopen the case.

Note: All documents, tasks, billing records, and communications from before the case was closed are fully preserved and accessible.

Tip: If you closed the wrong case by mistake, reopen it immediately — no data is lost.

Related: Close a Case · Delete a Case · Post a Case Update