Document Not Loading

If a document isn't opening or displaying correctly in Clasp, a few common issues can prevent it from loading.

Try these steps first

1. Refresh the page and try opening the document again.

2. Check that you're using a supported browser. Chrome or Safari is recommended.

3. Clear your browser cache and cookies, then try again.

Check the document file

1. Confirm the file is not corrupted by opening it locally on your computer.

2. Check that the file type is supported. Clasp supports PDF, Word, Excel, and PowerPoint files.

Note: Very large files may take longer to load. If the file exceeds 100MB, consider compressing it before uploading.

Check your Microsoft 365 connection

Word, Excel, and PowerPoint files open through Microsoft 365.

1. Go to Settings > Connected Accounts and confirm your Microsoft Office 365 account is connected.

2. If the connection shows an error, reconnect your account and try opening the document again.

Still not loading

Tip: Try downloading the file and opening it locally to confirm the file itself is intact.

If the issue persists, contact our support team and include the document name and file type.

Related: Upload a File · Connect Microsoft 365 · Contact Support