Emails Not Syncing
If your emails aren't appearing in Clasp, the issue is usually with the email connection or sync permissions.
Check your email connection
Go to Settings
Navigate to Connected accounts
Confirm your Gmail or Outlook account is connected.
If no account is connected, click Connect on the Gmail or Outlook card and follow the prompts.
Re-authorize your email account
If your account shows a reconnect warning, click Reconnect Gmail (for Gmail) or the provider reconnect prompt to re-authorize access.
Follow the Google or Microsoft sign-in prompts to restore the connection.
Still not syncing
Tip: Try disconnecting and reconnecting your inbox. New emails will appear after reconnection. Older messages will sync in the background and appear automatically.
If the issue persists, contact our support team.
Related: Connect Gmail · Connect Outlook · Contact Support